Returns

RETURN FORM – (Please click here)

Please email us at sales@hicksandhides.co.uk or contact 07901 873981.

Returns must be unused, in received condition and in original packaging. Returns can be made within 21 days, you need to ensure the product is sent back to us with returns form and invoice or proof of purchase receipt. Once received we will verify the condition the product is returned and either issue a full refund or exchange. If you wish to exchange the item it will be posted out to you free of charge within 7 days.

Sale Items cannot be returned or exchanged.

Custom products or embossed products cannot be returned or exchanged. Please take extra time when ordering these products to ensure the measurements and initialling are correct.  Please note products are embossed as shown in the photograph, any other requirements please specify in notes and we will honour if possible, i.e. no dots between letters.  Leather is a natural product and may have blemishes or slight changes in colour, products cannot be exchanged for these reasons.

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