Returns Form ← Click for returns form

Please email us at or contact 01386 858955.

Unfortunatly we do not accept returns from overseas (Outside of the UK) due to customs charges.

Returns must be unused, in received condition and in original packaging. Returns can be made within 21 days, you need to ensure the product is sent back to us with returns form and invoice or proof of purchase receipt. Once received we will verify the condition of the product and either issue a full refund or exchange. If you wish to exchange the item it will be posted out to you free of charge within 7 days.

Sale Items cannot be returned or exchanged.

Custom products or embossed products cannot be returned or exchanged. Please take extra time when ordering these products to ensure the measurements and initialling are correct.  Please note products are embossed as shown in the photograph, any other requirements please specify in notes and we will honour if possible, i.e. no dots between letters.  Leather is a natural product and may have blemishes or slight changes in colour, products cannot be exchanged for these reasons.